About Hospitality Resources
Hospitality Resources provides traditional paper and on-line employee surveys to many types of companies. A large number of our clients are in gaming and hospitality (see client list) and we have developed a special expertise in those fields.
Our success is based on the personalized support we provide our clients. Drawing on our extensive human resource development experience, we offer in-depth understanding of needs, customized interventions, and personal attention to all details.
Since its inception in 1994, Hospitality Resources has provided a variety of Human Resources support services to clients, including Employee Surveys (both web-based and paper), Leadership Development, Customer Service Improvement, Team Building, Human Resource Consulting and Compensation & Benefits Surveys.
The company operates under the value of “strategic partnership,” creating strong long-term relationships with clients and striving to provide extraordinary value and service.
Hospitality Resources has conducted employee surveys in the USA, Canada, Mexico, Europe and Asia for groups as small as 35 people and as large as 27,000; operating in up to 14 languages simultaneously. By following our administrative guidelines one corporate client achieved 98% employee participation in a climate survey that included over 7,500 people. Clients generally have participation rates over 85%.
Most of our clients use employee surveys as an ongoing organizational development tool and demonstrate continued improvement from year to year.
About Our People
Dave Newton, SPHR – Principal
Dave Newton has over 20 years experience in human resources and training, including six as Vice President of Human Resources at The Venetian Las Vegas, which won two awards for Workplace Excellence under his leadership.
Prior to the Venetian, he was Corporate Director of Human Resources for Station Casinos. Mr. Newton brings an operational viewpoint to human resources, having worked in front office operations at The Waldorf-Astoria and as a hotel general manager. He is a past president of the Southern Nevada OD Network.
Mr. Newton has an M.B.A. in management from Pace University in New York and a Bachelor’s degree from Cornell University’s School of Industrial and Labor Relations.
Tara Caldwell Wolfe - Principal
Ms. Wolfe has 18 years experience in training, organizational development, and human resources management. Ms. Wolfe is skillful in developing systems to measure and evaluate the effectiveness of Performance Improvement and Organizational Development initiatives. She is experienced in providing direct support and expertise to HRD initiatives affecting client organizations of up to 40,000 employees.
Ms. Wolfe earned a Bachelor of Arts degree from Western Washington University, majoring in Industrial and Organizational Psychology.
Adrian I. Wolfe - Principal
Mr. Wolfe has extensive experience in all aspects of Human Resources Management, specializing in labor relations, mediation, and leadership training.
Mr. Wolfe specializes in survey technologies, systems, and processes. His background assists clients in utilizing the survey process to enhance labor relations and human resources strategies of key importance to the client organization.
Mr. Wolfe has a Master of Business Administration degree from Mount Saint Mary's College and a Bachelor of Science degree/Teaching Credentials from the University of Maryland.
Partial Client List
Some of the clients we have had the privilege of serving are:
- Ameristar Casinos
- Cannery Casino Resorts
- The Palms Resort & Casino, Las Vegas
- Pinnacle Entertainment
- The Venetian Resort & Casino, Las Vegas
- Penn National Gaming, Inc.
- B.F. Saul Company Hotel Division
- Mount Airy Casino Resort
- River Rock Casino
- PENTA Building Group
- Las Vegas Harley-Davidson
- Agua Caliente Casinos
- Lucky Eagle Casino
- Silver State Bank
- Clark County (Nevada)
- Alteon (formerly FlightSafety Boeing Training International)
- The Isle of Capri Casinos
- Dow Hotel Company
- The Peninsula Hotel Group
- Westin Hotels & Resorts Worldwide
- Mandarin Oriental Hotels Group – USA
- Barcara Resort & Spa Santa Barbara
- Westin Hotels of Mexico
- Carnival Hotels & Resorts
- Corbis Images
- NEXTLINK Communications
- Western Washington University
