High performance comes from employees who want to contribute to their organization's success. High performance can't be coerced. It's the result of the voluntary effort of employees.

Does your organization's culture, especially its leadership practices and HR processes, encourage people to perform at a high level? How many of your employees just drag themselves to work each day because they need to pay the bills and there are no other jobs out there?

In business, we measure what's important to us, so we can measure our success and track our progress as we try to become more successful. If you wish to improve employee performance, the starting point is to measure the factors that are important in influencing employee performance. Then you decide how to improve, and then you survey again to measure your progress.

No matter what you wish to focus on, an effective confidential employee survey is essential to accurately measure and evaluate your progress.  An effective follow-up process builds employee commitment to company goals because employees feel valued by the company.

In boom times, management can look very smart without much effort. Top line revenue is strong enough to mask customer service problems and mediocre employee productivity. In difficult economic times, management's job is tougher.

Organizations can't afford to lose customers because of poor service. Employee productivity is also more important, because margins are tight. Employee engagement relates directly to both excellent customer service and high productivity.

• We customize every survey to your goals, needs and resources.
• We use a model of human performance to insure that your survey is complete in evaluating the factors that impact employee performance.
• Our surveys are designed to be actionable: (1) we divide large departments into smaller work groups (by job or shift) so that you get a detailed picture of the situation in each area and (2) we offer the option of getting reports for each supervisor (and up), which provides valuable feedback both for recognition and development of your management team
• Our administration guide helps you get a high participation rate (our clients usually have 85% - 95% participation). Surveys can be on-line, email, paper or a combination of the three as needed.
• We help you develop a follow-up process that gets the biggest impact from your survey. You will be working with a company owner (not employee) who has extensive first-hand experience using employee surveys to improve organizational performance.